Effective Date: 01/10/2023
FlowFoundry Holding Ltd. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://flowfoundry.io or use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following data about you:
Personal Identification Information: such as your name, email address, postal address, phone number, and other contact details you provide when you register, subscribe, or contact us.
Technical Data: including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services, including pages visited, time spent, and interaction with features.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your information to:Provide, operate, and maintain our website and services.Respond to your inquiries, requests, or complaints.Manage your account and provide customer support.Send you marketing communications, where permitted by law.Improve our website, services, and customer experience.Comply with legal obligations and enforce our terms.
3. Legal Basis for Processing Personal Data
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we rely on the following legal bases to process your personal data:Your consent.Performance of a contract.Compliance with a legal obligation.Legitimate interests pursued by us or a third party, provided your rights do not override those interests.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your data with:
Service Providers: trusted third-party service providers who assist us in operating our business, such as hosting, IT services, analytics, and marketing.
Legal Authorities: where required by law or to protect our rights.
Business Transfers: in connection with any merger, sale, or acquisition of our company or assets.
All third parties are obligated to keep your information confidential and comply with applicable data protection laws.
5. International Data Transfers
Your information may be transferred to, and processed in, countries outside the UK and European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your personal data in these cases.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When data is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Under UK GDPR, you have the right to:Access your personal data.Correct inaccurate or incomplete data.Request erasure of your data (“right to be forgotten”).Restrict or object to processing.Data portability.Withdraw consent at any time, where processing is based on consent.Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.
To exercise these rights, please contact us at the details below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience, analyze site traffic, and provide personalized content. You can manage your cookie preferences via your browser settings.
For detailed information, please see our Cookie Policy (link to your cookie policy if applicable).
10. Children’s Privacy
Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us to request deletion.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
FlowFoundry Holding Ltd.
Email: privacy@flowfoundry.io
Address: 72-75 Shelton Street, Covent Garden, London.
Thank you for trusting FlowFoundry Holding Ltd. with your personal information.
